Caltech Health, Safety and Local Resources for Parents

In an emergency call 911. For a mental health crisis call or text 988. On campus, Caltech Security handles emergencies at (626) 395-5000, or x5000 from a campus phone.

If your student is sick

Student Wellness Services at 1239 Arden Road provides both medical care and counseling. Health and Counseling share the South Building, and the main number is (626) 395-8331. Hours are Monday to Friday, 8 a.m. to 5 p.m., closed on Institute holidays.

After hours, your student can call the same number and press 2 for crisis support. Wellness also points students to TimelyCare for virtual care.

For minor injuries when Wellness is closed, Caltech's Emergency Management page lists Exer Urgent Care at 3160 E. Del Mar Blvd., open 9 a.m. to 9 p.m. daily according to Caltech. Exer lists the phone as (626) 270-2400.

For emergencies, Caltech's page points to Huntington Hospital, 100 W. California Blvd., (626) 397-5000. Caltech lists the ER entrance at 711 S. Fairmont Ave., open 24 hours a day, 7 days a week.

Counseling

Counseling is part of Student Wellness Services, in the same South Building. Your student can book through (626) 395-8331, and the press 2 option reaches someone after hours.

Pharmacies

• Walgreens, 310 S. Lake Ave., (626) 583-8066. The pharmacy pauses from 1:30 to 2 p.m. for a meal break.
• CVS Pharmacy, 727 S. Arroyo Parkway, (626) 795-3810. The store is open 24 hours, and the pharmacy keeps weekday hours of 8 a.m. to 9 p.m., with shorter weekend hours.

Campus Security

Caltech Security staffs its office at 370 S. Holliston Ave. 24 hours a day. Its non emergency line, (626) 395-4701, handles safety escorts, reports, lockouts and lost and found.

Caltech's Emergency Notification System sends alerts using the contact details in each student's access.caltech account, so ask your student to keep a mobile number current there for text alerts. The Everbridge360 app and more details are at caltech.edu/emergency.

Mail and packages

Undergraduate mail uses this format:

Student's Name
MSC and number
1200 E. California Blvd.
Pasadena CA 91126

Mail and packages are processed at the Tech Express in the Keith Spalding Building lobby, open 8:30 a.m. to 4:15 p.m. on weekdays. Mail Services handles U.S. Postal Service mail and express carriers such as FedEx, OnTrac, DHL and Amazon. The main Mail Services line is (626) 395-6371. Housing does not forward mail for current or past residents.

Groceries

• Trader Joe's, 345 S. Lake Ave., open 8 a.m. to 9 p.m. daily
• Whole Foods Market Arroyo, 465 S. Arroyo Parkway, open 7 a.m. to 10 p.m. daily

Banking

Caltech Employees Federal Credit Union, which lists registered Caltech students as eligible to join, has a Campus Office at 515 S. Wilson Ave., (626) 395-6300. It lists ATMs in the Lee F. Browne Dining Hall and the Keith Spalding Building, and it offers family membership.

Care packages

Always include the MSC number. The Tech Express only opens on weekdays, so a box that lands on Friday afternoon may wait until Monday. Send a tracking link so your student knows when to go.