Santa Clara Health, Safety and Local Resources for Parents

If your student is sick

Bronco Student Health Clinic. Located in the Sutter University Square Care Center at 1111 Washington Street, the clinic is open Monday to Friday, 8am to 5pm. Students book through Sutter's My Health Online (MHO). SCU says every degree seeking student can use it regardless of insurance, the SCU Student Health Insurance Plan is accepted, and students without accepted insurance are seen at no cost. Student Medical Services at the Cowell Center closed June 11, 2026 as part of this change. Questions go to cowellcenter@scu.edu.

Nights and weekends. SCU's after hours page points students on the school's Aetna plan to Aetna's 24/7 Informed Health Line at 1-800-556-1555; students on your family plan should use your insurer's nurse line. For a medical emergency, call 911 first, then have someone call the Campus Safety emergency line at (408) 554-4444.

Walk in care. Santa Clara Valley Medical Center Express Care, 751 Bascom Avenue in San Jose, takes walk ins seven days a week from 8:30am to midnight (closed Thanksgiving and Dec. 25).

Emergency rooms. O'Connor Hospital, 2105 Forest Ave. in San Jose, runs a 24 hour emergency department, (408) 947-2500. Kaiser Permanente's Santa Clara Medical Center, 700 Lawrence Expressway, lists 24 hour emergency care, (408) 851-1000.

In an emergency call 911. For a mental health crisis call 988.

Counseling. Counseling and Psychological Services (CAPS) is at (408) 554-4501, Monday to Friday 8:30am to 5pm during the academic year. CAPS 24/7, (408) 554-5220, offers a crisis line, therapy and help finding off campus providers at any hour.

Pharmacies

SCU Student Health lists these near campus:

• Savco Pharmacy, 455 O'Connor Drive, Suite 190, San Jose, (408) 298-6190, which SCU lists with free delivery to the Cowell Center
• Walgreens, 2140 El Camino Real, (408) 246-1074
• CVS inside Target, 2004 El Camino Real, (669) 342-3321
• Safeway, 2605 The Alameda

The Bronco clinic also arranges same day delivery from partner pharmacies to the clinic for pickup, or home delivery with no fee for most prescriptions ordered a day ahead.

Campus Safety

Campus Safety Services works 24 hours a day from the lower level, south corner of the Main Parking Structure. Non emergency: (408) 554-4441. Campus emergency: (408) 554-4444. Students can request an escort across campus from any emergency call box, and the office runs Lost and Found. Santa Clara Police Department is right by campus at 601 El Camino Real, non emergency (408) 615-5580.

Bronco Alert for parents. Students are enrolled automatically. You can subscribe by texting SCUPARENTALERT to 226787. From an international number, text the same word to 408-668-1980. Visiting for an event? Text SCUEVENTS to 226787 for five days of alerts.

Mail and packages

Use this format, with your student's mailbox number from Housing:

Student Name 500 El Camino Real SCU - (mailbox number) Santa Clara, CA 95053

Everything goes to the Campus Post Office in the Facilities/Support Services Building (Building 604), near Finn Residence Hall. It is open Monday to Friday, 9am to 4:30pm during the academic year, emails students when a package arrives, and returns anything not picked up within 10 days. Two Amazon lockers there have extended hours. Students need ID to collect a package.

Groceries and errands

SCU's Campus Recreation visitor guide lists Safeway at 2605 The Alameda. The orientation moving guide also names Whole Foods, Trader Joe's, Target, Costco and Westfield Valley Fair, and notes most places require a car or public transit.

Care packages

SCU's catering department sells a care package option called Better Than Mail, mentioned on Housing's family page. If you ship your own, remind your student to watch for the arrival email so the box does not go back after 10 days.